Policies
Shipping Policy
How Austrian Ltd fulfills orders to healthcare facilities within the United States.
Scope
This policy applies to orders placed through the Austrian Ltd storefront or confirmed by sales for delivery to addresses in the United States.
Shipping method
Austrian Ltd ships within the United States using USPS. Standard checkout orders include free USPS shipping—there are no shipping charges on qualifying storefront orders.
- Carrier: USPS
- Coverage: United States
- Shipping cost: Free of charge
- Institutional orders confirmed by sales may document alternate terms on the quote or invoice when required.
Processing & handling
Orders move to processing after payment authorization or approved purchase-order / invoice terms. Handling time covers verification, picking, and packaging before USPS receives the shipment. Handling day ranges shown at checkout are estimates based on current fulfillment capacity.
Delivery estimates
Estimated delivery windows combine handling and USPS transit times for your destination. These are estimates, not guaranteed arrival dates, unless a sales confirmation explicitly states otherwise.
Carrier delays, weather, incorrect addresses, or facility receiving hours can affect actual delivery. Track shipments using information provided when the order ships.
Shipping charges
Storefront checkout shipping is free for United States addresses served by USPS. If sales confirms a special freight arrangement for an institutional order, those terms appear on the quote or invoice.
Restricted destinations
Delivery is limited to United States addresses. If an address cannot be served, checkout will indicate that shipping is unavailable for that destination.
Risk of loss
Title and risk of loss pass to the customer when the carrier takes possession of the shipment at our fulfillment point, unless your written agreement with Austrian Ltd states different terms.
Questions
For shipment status on open orders, contact +1 301-719-4480 or support.
Purchasing & support
- Phone
- +1 301-719-4480
- Mailing address
- Austrian Ltd
Stryke LLC
30 N Gould St #53322
Sheridan, WY 82801
United States - Hours
- Monday–Friday, 8:00 AM – 5:00 PM Eastern Time
Sales and support are for licensed healthcare facilities, surgical teams, and authorized purchasing professionals in the United States.
