Help center
FAQ
Common questions about accounts, quotes, ordering, shipping, and product information for U.S. healthcare purchasers.
Who can purchase from Austrian Ltd?
Purchasing is intended for licensed healthcare facilities, surgical teams, and authorized purchasing professionals in the United States. Account registration may require review before checkout is enabled.
Do you sell to individual consumers?
We focus on professional and institutional supply. If you are a patient or consumer, contact your healthcare provider or facility materials management team.
How do I request pricing for a hospital or volume order?
Add priced instruments to your cart and complete U.S. checkout, or contact sales with catalog numbers and quantities for institutional volume pricing and documentation.
Are prices shown on the website final?
Displayed prices apply to online catalog checkout where enabled. Contract pricing, GPO alignment, tax exemption, and freight may change the final invoice total. Quotes confirm institutional pricing before you commit.
What payment methods do you accept?
Approved accounts may pay by card (including Apple Pay and Google Pay where supported), purchase order, invoice, or net terms when enabled on the account. Card numbers are processed by Stripe; Austrian Ltd does not store raw card data.
Do you ship outside the United States?
No. Austrian Ltd ships only within the United States. Storefront checkout includes free USPS shipping to U.S. facility addresses. We do not offer international shipping.
How are delivery dates estimated?
Checkout shows handling and transit estimates based on the selected carrier method and destination. Estimates are not guaranteed delivery dates unless confirmed in writing for your order.
Can I return an instrument?
Returns are limited for regulated and sterile products. Review our Returns Policy for eligibility, restocking, and RMA requirements before shipping anything back.
How do I report a quality concern?
Contact support with your order number, catalog number, lot information if applicable, and a description of the issue. Do not include patient identifiers.
Still need help?
Call +1 301-719-4480 or visit our Contact page. For policy details, see Shipping, Returns, and Warranty.
Purchasing & support
- Phone
- +1 301-719-4480
- Mailing address
- Austrian Ltd
Stryke LLC
30 N Gould St #53322
Sheridan, WY 82801
United States - Hours
- Monday–Friday, 8:00 AM – 5:00 PM Eastern Time
Sales and support are for licensed healthcare facilities, surgical teams, and authorized purchasing professionals in the United States.